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Amazon Account Suspension—The Supplier’s Supplier Dilemma
An Amazon account suspension isn’t just a setback—it’s a complete halt to your hard work and progress. The process of figuring out what went wrong, gathering documents, and appealing their decision can drain your energy and resources. For many sellers, it’s not just about lost sales; it’s about the sheer frustration of navigating a system that feels stacked against you.
Amazon Account Suspension
Amazon can suspend your account out of nowhere, and one of our clients faced a particularly baffling challenge. After months of steadily increasing sales and profits, we received a notice from Amazon asking for documentation for three ASINs. We provided every possible detail—bank statements, invoices, and sourcing proof—via a video verification call. To our shock, Amazon rejected everything, demanding “supplier’s supplier invoices.”
How could we possibly provide invoices from our supplier’s suppliers? Despite the absurdity, we brought in a leading U.S. law firm to fight this case. Though the issue is still ongoing, we’re determined to get our client’s account reinstated.
Lesson learned: Always maintain clear documentation and be prepared for Amazon’s unexpected demands.
Published:
January 10, 2025
Category:
Amazon Account Suspension
Client:
Bridgette
